022 094 6767 [email protected]
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Booking Policy

Last updated: 14 September 2026

This policy explains how bookings, changes and cancellations work. It forms part of our Terms & Conditions.

Making a booking

  • Request a quote using our online quote form, by phone on 022 094 6767 or by email.
  • Bookings must be made at least 24 hours in advance.
  • Your booking is confirmed once we have agreed a date, start time and price, we have sent you confirmation by email or text message, and your deposit has been received.
  • A 50% deposit secures your date. It is deducted from your final invoice, and bank account details are provided with your booking confirmation.
  • Popular dates (weekends, month end and school holidays) book out early, so please get in touch as soon as you know your moving date.

Arrival times

First jobs of the day start at 8:00am. Later jobs are given an arrival window, as the finish time of an earlier move can vary. Arrival times are estimates, and we will contact you if we are running late.

Changes to your booking

If your moving date, addresses or the amount you are moving changes, let us know as soon as possible. We will do our best to accommodate changes, but a new date is subject to availability and a change in the job may change the price.

Cancellations

  • More than 24 hours before your scheduled start time: no charge, and your deposit is refunded in full.
  • Within 24 hours of your scheduled start time: a 15% cancellation fee is deducted from your deposit and the balance is refunded.
  • If our team arrives and the move cannot go ahead (for example no access, keys unavailable or items not ready): the deposit is forfeited.
  • If we need to cancel or reschedule for reasons on our side, or because the weather makes moving unsafe, there is no charge. We will refund any payments made or offer you the next available date.

Before moving day

  • Book lifts and loading zones, and tell your building manager about the move.
  • Pack and seal boxes and label them with the room they belong in. Boxes and packing supplies are available from us.
  • Defrost the fridge and freezer the day before, and disconnect appliances.
  • Keep valuables, documents, medication and keys with you.
  • Tell us about any existing damage to furniture you want moved, so it can be noted before the move.
  • Make sure there is a clear path at both addresses and somewhere for our truck to park close by.

Payment

The balance of your invoice, after the deposit, is due on completion of the move by bank transfer or cash. Business customers can ask about invoiced accounts.

Questions

Text us on 022 094 6767 or email [email protected].